How Do I? (Frequently Asked Questions)
How do I get to your library?
Crest Hill: From the north:
Take Weber Road to Theodore Street. Turn left at Theodore Street. Turn left at Arbor Lane. Enter the parking lot from Arbor Lane. From the south:
Take Larkin Avenue to Theodore Street. Turn right at Theodore Street. Turn left at Arbor Lane. Enter the parking lot from Arbor Lane.From the east:
Take Broadway (Route 53) to Theodore Street. Turn onto Theodore Street. Turn right at Arbor Lane. Enter the parking lot from Arbor Lane.From the west:
Take Black Road to Larkin Avenue. Turn left at Larkin Avenue. Turn right at Theodore Street. Turn left at Arbor Lane. Enter the parking lot from Arbor Lane. Lockport:From the north:
Take Archer Avenue to State Street. Turn left at 8th Street. Enter the parking lot from 8th Street. From the south:
Take Lockport Road to State Street. Turn right at 8th Street. Enter the parking lot from 8th Street. From the east:
Take 159th Street to State Street. Turn right at State Street. Turn right at 8th Street. Enter the parking lot from 8th Street. From the west:
Take Renwick Road across the bridge to State Street. Turn left at State Street. Turn right at 8th Street. Enter the parking lot from 8th Street. Romeoville: From the north:
Take Route 53 to Normantown Road. Turn right at Normantown Road. Turn left at Dalhart Avenue. Enter the parking lot from Dalhart Avenue. From the south:
Take Route 53 to Normantown Road. Turn left at Normantown Road. Turn left at Dalhart Avenue. Enter the parking lot from Dalhart Avenue. From the east:
Take 135th Street to Route 53. Turn right at Route 53. Turn left at Normantown Road. Turn left at Dalhart Avenue. Enter the parking lot from Dalhart Avenue. From the west:
Take Weber Road to Normantown Road. Turn right at Normantown Road. Turn right at Dalhart Avenue. Enter the parking lot from Dalhart Avenue.
How do I get a library card?
To obtain a White Oak Library District card, a patron must live within the boundaries of the White Oak Library District.
Patrons that live within the boundaries of our district can obtain a card by presenting two forms of identification that show the patron’s name and current address. A picture ID is also required, even if it does not show the current address. Please see the Getting a Library Card page
for acceptable forms of identification.
Patrons that live in unincorporated areas of Will County can obtain a card by paying a yearly Non-Resident Card Fee. Please check your tax bill to find out if you do pay library taxes to the White Oak Library District; if you do not pay any library taxes, please call your nearest community's library to determine which library you should visit to obtain a card.
Patrons under the age of 18 must have a parent or guardian sign an application. The parent or guardian is responsible for any items checked out on the child’s account.
See the Getting a Library Card page
for additional information.
I lost my card. How do I replace it?
If you lost your card, you must bring in two forms of identification that show your name and address. There is a charge of $2.00 to replace a lost card.
How do I check out items?
Most items check out for 3 weeks. DVD’s and video games check out for 1 week. Reference and local history materials do not circulate. There are no limits to the number of books, magazines, or audiobooks that patrons may check out. CD’s and DVD’s are limited to 10 each per card. Video games are limited to 2 per card.
I have another library’s card. How can I use your library?
You may use any library card issued by a library in the state of Illinois at our branches. If the issuing library is not part of the Pinnacle Library Cooperative
, we will attempt to verify that your card is still in good standing with the issuing library. You will also have to fill out an application form. You must read and sign a computer policy
for computer access. You will need to have a card from a Pinnacle library to be eligible for placing holds or interlibrary loan
. You will need to have a White Oak Library District card to use OverDrive
or to access our online databases
How do I renew my items?
You may renew any item we own one time. Items checked out from other libraries may be renewable or not at the owning libraries’ discretion. Items that other patrons are waiting for or items obtained through interlibrary loan
may not be renewed, and you will be unable to renew any item if you have $5.00 or more in fines on your account. You may renew your items online
or you may call us to renew. Please have your library card ready when you go online or call to renew.
How do I pay fines online?
You can use the E-Pay system
to pay your fines online with a credit or debit card. If your library card is blocked due to fines, the Reference Desk can issue you a guest pass to get on a computer long enough to pay your fines.
How do I order an item?
Our Pinnacle catalog
will help you find items on the shelf at your nearest library, within the White Oak Library District, or at any library that is a member of the Pinnacle Library Cooperative. If you find an item that is not currently available at the library you visit, click the Place Hold button. You will have to enter your library card number (the 14-digit bar code from the back, with no spaces) and your PIN. The PIN defaults to the last 4 digits of your bar code. You should also check the delivery location to make sure it is correct. If you cannot find the item, consult our Adult Services Staff, who can check with other libraries to order an item for you. When the item is available, you will receive an automatic phone call or e-mail from us.
How do I order an item that’s not in your library or catalog?
Our library staff can order items for you that are not available in the PrairieCat catalog. The Interlibrary Loan
page will assist you in requesting these items. Please note that it will take at least two weeks for items to arrive, and successful delivery cannot be guaranteed. You can let us know if you want to be notified if we cannot get the item you request.
How do I check out a museum pass?
The White Oak Library District participates in the Museum Adventure Pass Program
. You will need to have a White Oak Library District card to check out passes. Passes are limited to adult patrons in good standing, with a limit of 1 pass per family. Passes are good for one week from checkout. You must check out passes in person at the Circulation Desk at any branch. Please see the Circulation Desk for more information.
How do I reserve a meeting room?
The Romeoville Branch is the only library building with meeting rooms available for public use. Anyone wishing to use a room must read the Meeting Room Policy
and submit a Meeting Room Application
The Crest Hill and Lockport branches will have meeting room reservations available once construction is completed.
How do I see the adult program schedule?
How do I see the teen program schedule?
How do I see the children’s program schedule?
How do I register for programs at your library?
Many of our programs support online registration. The EventKeeper calendar
shows all of our scheduled library programs. Click a program's name for a pop-up window with more information on that program. If the program requires registration, a Register button will appear at the bottom of the window. Click the Register button and a form will appear. Fill out the form and click the Send button to submit your registration.
You may also call or e-mail
any of our branches to register.
How do I ask a question online?
You can get in touch with us in one of three ways:
How do I get on a computer?
Each White Oak Library District branch has a number of public computers available for use. Patrons can gain access to a computer by presenting a library card in good standing from any Illinois library. Patrons will also need to read and sign a computer policy
before being allowed computer access.
Patrons visiting from places outside of Illinois can get a guest pass for 30 minutes of computer time per day by presenting a driver’s license or state ID. Signing of a computer policy
is also required.
See the Using Computers
page for more information on the programs available on our public computers.
If you want information on computer classes, see the computer classes page
I had a problem with your library. Who do I talk to?
We always welcome feedback about what we can do better to serve you. You can fill out a feedback form to get in touch with us.
I’m a librarian at another library. How do I verify the status of your patrons?
You can use this Pinnacle catalog page
to verify a patron's status. You will need the library card barcode number and PIN to verify the patron’s status. You may also call any of the library branches to verify a patron's status.
How do I download materials?
Most downloadable items will require you to have a White Oak Library District card. You can see our downloadable items on our Books, Movies, & More page
on the left sidebar.
How can I volunteer at the library?
If you are a teen looking for volunteer hours for school or another organization, please see our Teen Volunteers page
. If you are an adult looking to volunteer at the library, please see our Volunteering at Your Library page
. If you are looking for court-ordered community service, we cannot help you at this time. Please visit the United Way of Will County
for a list of organizations that accept court-ordered community service.
How do I apply for a job at the library?
Our current job openings
are posted online. You may pick up an application at any White Oak Library District branch. Even if we do not have openings, you may file an application at any time. We keep all applications on file for 1 year.
How do I donate books to the library?
We accept donations of materials at any library branch. Please see our donations page
for more information on the kinds of materials we will and will not accept.