Walk-in Service for New Passport Applications

While we're accepting walk-in new passport requests, please note that Passport Agents may not be available for all the times listed below. 

Walk-in hours for all Branches are:
Sunday: None
Monday - Thursday: 11:00 am - 12:00 pm and 2:00 - 7:00 pm
Friday: 11:00 am - 12:00 pm and 2:00 - 3:00 pm
Saturday: By appointment only

For more information about how to apply for a US Passport and about how to renew an expired passport, please visit

Passport Application Status

Processing Times

As of March 24, 2023, the U.S. Department of State estimates the following processing times for your passport application:

Routine: 10 - 13 weeks from the day your application is received at a passport agency or center, not the day you apply or your application is mailed.

Expedited: 7 - 9 weeks from the day your application is received at a passport agency or center, not the day you apply or your application is mailed. Expedited service is an additional $60.00 per application.

New Passport Applications

Use our printable checklist to make sure you have all of your documents, copies, payments, and photograph ready to go. This printable checklist (in English and Spanish) will help you keep track of the information you need.

What do I need to apply for a NEW passport for myself and/or my child?

Anyone who is applying for a first-time passport must apply in person using form DS-11. If you were under 16 when your passport was issued (a 5-year passport) you cannot renew.

Note: The U. S. State Department has strict photo guidelines and acceptance of your photo is always at the discretion of the U. S. passport agency.

For further information on the passport application process please visit the U.S. Department of State website. If you would prefer to stop in or call the Library, we are happy to review the passport application requirements with you.

Crest Hill Branch: 815-725-0234, press 2
Lockport Branch: 815-838-0755, press 3
Romeoville Branch: 815-886-2030, press 1

Passport Application Status

The Library does not have access to information regarding the status of your application. Please contact the National Passport Information Center directly.

You can check your application status online or by phone. You will need the following information:

1. Last Name
     ▪ Include suffixes (Jones III, Patton Jr, etc.)
     ▪ Include hyphens as appropriate (Jackson-Smith)
2. Date of Birth (MM/DD/YYYY)
3. Last Four Digits of Social Security Number

Check Online

Check by Phone
Call the National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) to speak to a Customer Service Representative (Se habla español):

Monday - Friday: 7:00 am to 9:00 pm, Central Time

Saturday: 9:00 am to 2:00 pm, Central Time

*Excluding Federal Holidays

Adult Passport Renewals

Adult Passport renewals are easy to do and do not require a visit to an Acceptance Facility. To renew a 10-year adult passport, visit and download form DS-82 along with the instructions. You can renew by mail if all of the following are true of your most recent U.S. Passport:

Complete the application and mail the application, payment, and the passport to the address on the form. A trip to an acceptance facility is not necessary! The Library does not accept mail-in renewal applications. Adult renewals are done by the adult and acceptance agencies do not accept these applications.
NOTE: This is a general overview and not all situations are covered. Please contact the Library or visit for more detailed information about passports.